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HP Selling HP Supplies 2020 Sample Questions:

1. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

A) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
B) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
C) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
D) Almost 90% of remanufactured cartridges end up in a landfill.

2. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?

A) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
B) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
C) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
D) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.

3. Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?

A) HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
B) HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
C) HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.
D) When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.

4. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

A) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
B) Non-HP cartridges (ail prematurely 70% of the time.
C) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
D) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.

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