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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 2: Foundations of Organizational Behavior | - Work attitudes and job satisfaction - Individual behavior in organizations - Definition and scope of organizational behavior |
| Topic 3: Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Topic 4: Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
| Topic 5: Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
| Topic 6: Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
| Topic 7: Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Topic 8: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. What is an advantage of a strong organizational culture?
A) There is a formation of strong employee commitment.
B) There is ambiguity in what employees perceive as expectations.
C) Core values are not intensely held and widely shared.
D) The internal climate exhibits low behavioral control.
2. What is a characteristic employed by transactional leaders?
A) Instills pride and gains trust
B) Provides vision and sense of mission
C) Promotes intelligence and rationality
D) Promises rewards for good performance
3. An employee is motivated by economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee's motives is an instrumental value?
A) Autonomy and self-reliance
B) World peace
C) Prosperity
D) Economic
4. If a work group's goal is to share information, what is a work team's goal?
A) To maximize individual inputs
B) To maximize random and varied skills
C) To create collective performance
D) To reduce costs
5. What defines acceptable standards of behavior that are shared by group members?
A) Group conformity
B) Group status
C) Group roles
D) Group norms
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
