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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A) notice
B) bulletin
C) advisory
D) statement

2. Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

A) E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.
B) E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.
C) E is for everyone specifying that this communication is available to the general public and end users.
D) The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.

3. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
B) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
C) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.
D) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.

4. Which Linux operating system is typically installed on HP commercial notebooks?

A) Ubuntu Linux, because it has the widest user adoption of all Linux distributions
B) Red Hat Linux, because it has the best technical paid and unpaid support
C) FreeBSD, because it is the same operating system that Apple modified to create OS X
D) SuSE Linux, because it is user friendly, well documented, and compact

5. Which statement best describes self-encrypting drive (SED) technology?

A) SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.
B) SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.
C) The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.
D) SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.

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