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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

A) Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
B) Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
C) Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
D) Suppress an action for 10 days if there are five impressions for any channel in the last 14 days

2. MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?

A) Prioritization formula
B) Audience
C) Customer segment
D) Applicability rules

3. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?

A) Set the action availability to Within a defined time period
B) Set the action availability to Always
C) Set the action availability to Template
D) Set the action availability to Never

4. To calculate the total number of customer responses of four actions in a group, you must use________________.

A) one Group By component
B) one Set Property component
C) four Group By components
D) four Set Property components

5. When a customer is offered an action that they already accepted, this is because_________.

A) the customer intent was captured incorrectly
B) the actions are filtered based on eligibility
C) there are no suppression rules defined
D) the strategy is not customized to exclude previously accepted offers

Solutions: