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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the best route for 'gaining social trust'?

A) Identify and develop relationships with tippers in your industry.
B) Strive for the highest number of hits on your Web site.
C) Ask your supplier network to blog about their relationship with you.
D) Ask your employees to blog about your company in any of the blogs they participate in.

2. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.
B) Review the features in the latest product releases to be ready for a customer product pitch.
C) Return to hone the selling strategies you have known for years.
D) Continue to focus your interaction with IT; they are the ones who buy our software

3. When successful social businesses analyze their social data, what important areas should they search for?

A) Past stock prices of their competitors
B) Published patents in their industry
C) Press releases from associated industries
D) Trends in evolving topics

4. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Accounting
B) Operations and Human Resources
C) Manufacturing and Supply Chain Management
D) Security

5. What is one of IBM's key differentiators when it comes to delivering a Social Business solution?

A) We offer a single, rigid stack that needs to be installed as a single, inflexible solution
B) We offer Facebook log-in credentials
C) We offer only cloud-based solutions
D) We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model

Solutions: