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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What are Smarter Commerce 'Sell' Offerings focused on?

A) Integrating the supply chain in order to support the selling process.
B) Up-sell potential via outbound calling centers and automated dialers.
C) Optimize the customer experience, regardless of touchpoint, or mode of access.
D) Driving the customer to the preferred enterprise sales channel.

2. The web marketing continuous optimization platform can drive which of the following capabilities?

A) Automate customer recommendations based on LIVE profile.
B) Target through online advertisements based on interaction history.
C) Optimize paid search advertising.
D) All of the above.

3. Which of these provides shopping flow optimized for smart phones, eMarketing spots tailored to mobile users and cross channel shopping/fulfillment capability?

A) Commerce light.
B) Mobile shopping studio.
C) Mobile framework.
D) Mobile starter store.

4. How does global inventory visibility allow you to 'save the sale' in the event of a stock- out?

A) Up-selling to a higher value product.
B) Optimizing the supply chain to minimize stock-outs.
C) Triggering store to store transfers.
D) All of the above.

5. What can service scheduling include?

A) Service
B) Delivery
C) Credit
D) All of the above.

Solutions: