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IBM Exceptional Web Experience Sales Mastery Test v1 Sample Questions:

1. Regarding the 4 types of customer buying groups, which has the least influence over making the purchase decision?

A) Primarily Customer-Facing Group
B) A team of IT and Customer-facing groups
C) Primarily Executive Office
D) Primarily IT

2. Which is NOT an offering of WebSphere Portal?

A) WebSphere Portal Enable
B) WebSphere Portal Express
C) WebSphere Portal Extend
D) WebSphere Portal Exceptional

3. The NOW offerings are ________________.

A) for installation of IBM WebSphere Portal Extend only
B) a solution-selling tool with a combination of product, templates andservices
C) a fee-based offering to our Partners
D) a volume discount offering for IBM's top resellers

4. IBM Customer Experience Suite is ________________.

A) An offering of WebSphere Portal limited to a single server installation and does not include clustering
B) A vision statement on the direction of future products to enhance the Exceptional Web Experience
C) IBM's premiere full-featured offering licensed for customer, partner, or citizen-facing applications (extranet usage only)
D) IBM's premiere full-featured offering licensed for human resources, sales or marketing applications (intranet usage only)

5. What is a suggested sales tactic to use when a customer requests a specific point solutionfor their environment, like "just need an iPhone app for my website, that's all"?

A) Show them a demo of all the possibilities that an Exceptional Web Experience can offer them.
B) Refer them to Apple's website.
C) Start lowering the price of your services and software bid.
D) Invite your technical architect to tell them about developing iPhone apps.

Solutions: