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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Calling Name and Address can be overridden.

A) False
B) True

2. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Communication Services
B) Public Interface Services
C) Application Services
D) Core Services

3. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Base Settings
B) Admin > Telephony > Phone Management > Calls
C) Admin > Telephony > Phone Management > Phones

4. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) Availability
B) Calling
C) Outbound
D) SIP Access Control

5. Which architectural approach is used to develop a single application as a suite of small services?

A) Single Core Architecture
B) Monolithic Architecture
C) Microservices Architecture
D) Genesys Cloud Salesforce Architecture

Solutions: