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CompTIA A+ Certification Exam: Core 2 Sample Questions:
1. A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?
A) The technician should project confidence and maintain a positive attitude
B) The technician should inform the customer about replacement options for an increased cost
C) The technician should provide the customer with the appropriate SLA
D) The technician should be dressed in appropriate business casual attire
2. A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should be used?
A) Group Policy
B) Microsoft Management Console
C) MSConfig
D) Firewall
3. When a corporate laptop is connected to the company network, it can reach external websites. However, it cannot reach any internal websites, displaying the error message "Cannot reach this page." Which of the following should a technician configure?
A) Subnet mask
B) DHCP
C) Default gateway
D) DNS settings
4. A technician is helping a remote user. The technician asks the user to open a specific folder on the root directory of the computer. The user cannot find a folder with that name. The technician explains that a few settings are needed to allow the folder to appear. Which of the following should the user do to be able to see the folder? (Select two).
A) Adjust the display properties
B) Open File Explorer
C) Check the box to view hidden files
D) Configure the system settings
E) Set the view extensions to " on "
F) Open the root drive properties
5. An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures further reduces the risk of unauthorized data access?
A) Device encryption
B) Remote backups
C) PIN code screen lock
D) Location tracking
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C,E | Question # 5 Answer: A |






