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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The World of KPIs | 15% | - Concepts, terminology and governance - Challenges in performance measurement - Value and role of KPIs - Organizational levels and application |
| Topic 2: Target Setting and Performance Goals | 10% | - Target setting methodologies and best practices - Common mistakes and behavioral issues - Benchmarking and comparison |
| Topic 3: KPI Documentation and Standardization | 15% | - Standardized templates and libraries - Ownership, frequency and data definitions - Documentation form design and components |
| Topic 4: Understanding and Classifying KPIs | 20% | - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - KPI lifecycle and logic - SMART criteria and definition rules - Taxonomy and classification frameworks |
| Topic 5: Data Gathering, Quality and Reporting | 15% | - Reporting, dashboards and interpretation - Data quality dimensions and improvement - Data sources, collection and validation - Activation and visualization tools |
| Topic 6: KPI Selection and Alignment | 25% | - Cascading KPIs across organizational levels - Selection criteria and techniques - Alignment with business goals and initiatives - Linking KPIs to strategy and objectives |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which start target would you propose for "Fatalities (#)", tracked at organizational level?
A) 5
B) This is not a KPI
C) 0
D) 3
2. Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?
A) #10
B) This is not a KPI
C) 1
D) 100
3. Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?
A) Purpose
B) Target
C) Cost of data gathering
D) Benchmarking data
4. Which target would you propose for "Budget ($)", tracked at departmental level?
A) +/# 10%
B) This is not a KPI
C) +/# 50%
D) +/# 5%
5. Which KPI should be used to balance "First call resolution rate (%)"?
A) Calls per hour (#)
B) Call duration (# / time)
C) Calls per staff (#)
D) Improve call resolution
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
