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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which statement about Auxiliary Experience Portal Manager (EPM) is true?

A) Auxiliary I PM ran be installed on a single server AAEP system.
B) Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
C) More than one Auxiliary EPM server can be added per AAEP 6.0 system.
D) Auxiliary EPM can be Installed co-resident with MPP server.

2. Which two statements about the "priority" of a campaign are true? (Choose two)

A) Available priorities are 1-5
B) Campaign priority determines the media channels used by a campaign
C) Available priorities are 1-10
D) The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
E) The priority of the campaign determines when the campaign will start.

3. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

A) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
B) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
C) Upgrade the Auxiliary EPM.
D) Restart httpd on the Auxiliary EPM.

4. A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?

A) 30 days
B) 15 days
C) 3 days
D) 7 days

5. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

A) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].
B) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
C) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
D) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].

Solutions: