Salesforce Salesforce-Certified-Administrator Daily Practice Exam New 2025 Updated 248 Questions
Use Valid Salesforce-Certified-Administrator Exam - Actual Exam Question & Answer
NEW QUESTION # 16
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers
- A. Number of days until expiration
- B. Password complexity requirements
- C. Maximum invalid login attempts
- D. Prohibited password values
- E. Require use of Password Manager App
Answer: A,B,C
NEW QUESTION # 17
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
- A. Escalation Rules
- B. Workflow Rules
- C. Assignment Rules
- D. Case Rules
Answer: C
Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help.salesforce.com/s/ar
NEW QUESTION # 18
When users log in to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers
- A. The user's profile login hours restrictions
- B. The user's Two-Factor Authentication for API Logins permission
- C. The role IP address restrictions
- D. The user's Two-Factor Authentication for User Interface Logins permission
Answer: A,D
Explanation:
Explanation
When users log in to Salesforce via the user interface, the system checks for authentication based on their profile settings and permissions. One of the settings is login hours, which specify the time range when users can log in to Salesforce based on their profile. Another setting is Two-Factor Authentication for User Interface Logins permission, which requires users to enter a verification code along with their username and password when they log in to Salesforce via the user interface. References:
https://help.salesforce.com/s/articleView?id=sf.users_profiles_loginhours.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.security_2fa_perm_ui_logins.htm&type=5
NEW QUESTION # 19
Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information?
- A. Case and Opportunity
- B. Contact, Lead, and Person Account
- C. Individual, User, and Account
- D. Account and User
Answer: B
NEW QUESTION # 20
An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?
- A. The flow URL is deactivated.
- B. The flow is read only.
- C. The flow is inactive.
- D. The flow trigger is missing.
Answer: C
NEW QUESTION # 21
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
- A. Use an interview flow to capture Case details.
- B. Configure Knowledge with articles and data categories.
- C. Direct users to Global Search to look for similar cases.
- D. Create a custom object to capture popular case resolutions.
Answer: C
NEW QUESTION # 22
New leads need be routed to the correct Sales person based on the lead address.
- A. Use lead assignment rule
- B. Create a formula field
- C. Configure validation rule
- D. Assign with an escalation rule
Answer: A
Explanation:
Explanation
Lead assignment rule is a feature that can be used to route new leads to the correct sales person based on the lead address. Lead assignment rule can assign leads to users or queues based on certain criteria, such as lead source, industry, or location. Lead assignment rule can also send email notifications to the new lead owners or other recipients.
References:https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5
NEW QUESTION # 23
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
- A. Create a new queue and add Cases as an available object.
- B. Add Cass to the existing queue as available object.
- C. Use assignment rules to set the queue as the owner of the case.
- D. Configure a flow to assign the cases to the queue.
Answer: B,C
Explanation:
Explanation
Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certain criteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue. References:
https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5
NEW QUESTION # 24
The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?
- A. Before Save Flow
- B. Screen Flow
- C. Scheduled Flow
- D. Quick Action Flow
Answer: A
Explanation:
Explanation
Before Save Flows are a type of record-triggered flow that run before a record is saved and can update fields on that record without any additional actions or DML operations. They are faster and more efficient than workflow rules or process builder for simple field updates when a record is created or updated. References:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_before_save_update.htm&type=5
NEW QUESTION # 25
Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.
Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available.
- A. User Licenses Related List in Company information.
- B. User Management settings in setup.
- C. Usage based entitlement related list in company information.
- D. Search for licenses types in setup.
Answer: A
NEW QUESTION # 26
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?
- A. Web-to-case
- B. Email-to-Case
- C. Assignment Rules
- D. Auto-Response Rules
Answer: C
Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help.salesforce.com/s/ar
NEW QUESTION # 27
Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?
- A. Favorites
- B. Utility Bar.
- C. Today
- D. Home Page.
Answer: B
NEW QUESTION # 28
Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout.
Which type of the field should an administrator create to accomplish this?
- A. Cross Object Formula Field
- B. Standard Account Field.
- C. Master detail relationship Field
- D. Custom Account Field
Answer: A
NEW QUESTION # 29
Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing setting?
- A. Create a dashboard with the running User set as someone who can see all Opportunities
- B. Update the dashboard to folder settings to manager for the sales reps role.
- C. Add a filter to the dashboard to filter the opportunities by owner role.
- D. Build individual dashboards for profiles that need to see the enterprise results.
Answer: A
Explanation:
Explanation
Creating a dashboard with the running user set as someone who can see all opportunities is a way to create an enterprise-wide dashboard of all open opportunities in the pipeline without changing any sharing settings. The running user determines what data is displayed on the dashboard based on their access level and permissions; if the running user can see all opportunities, then the dashboard will show all opportunities regardless of who views it. Updating the dashboard folder settings to manager for the sales reps role does not create an enterprise-wide dashboard; it only controls who can access the dashboard folder, not what data is displayed on the dashboard. Adding a filter to the dashboard to filter the opportunities by owner role does not create an enterprise-wide dashboard either; it only shows opportunities owned by users in certain roles, not all opportunities. Building individual dashboards for profiles that need to see the enterprise results is not a feasible solution; it would require creating multiple dashboards for different profiles and maintaining them separately, which is inefficient and redundant. References:
https://help.salesforce.com/s/articleView?id=sf.dashboards_running_user.htm&type=5
NEW QUESTION # 30
The administrator has been asked to automate a simple field update on the account. When a support agentchanges the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?
- A. FormulaField
- B. Approval process
- C. Flow Builder
- D. Validation Rule
Answer: A
Explanation:
Explanation
A formula field is a type of field that calculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today's date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today's date when the status of the account is changed to 'Audited'.
References:https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5
NEW QUESTION # 31
The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?
- A. Approval process
- B. Formula Field
- C. Flow Builder
- D. Validation Rule
Answer: B
Explanation:
Explanation
A formula field is a type of field that calculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today's date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today's date when the status of the account is changed to 'Audited'. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5
NEW QUESTION # 32
The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.
What should an administrator configure to meet this requirement?
- A. Field-Level Security
- B. Validation Rule
- C. Assignment Rule
- D. Approval Process
Answer: B
Explanation:
Explanation
Validation rules allow you to prevent users from changing an opportunity close date to a date in the past.
References: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
NEW QUESTION # 33
At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.
What should the administrator use to deliver this requirement?
- A. Formula field
- B. Prebuild Macro.
- C. Flow Builder
- D. Approval Process
Answer: C
Explanation:
Explanation
To automate applying discounts on opportunity products when an opportunity is won, the administrator should use Flow Builder, which is a tool that allows creating complex business processes with clicks. The administrator can create an autolaunched flow that runs when an opportunity is updated, checks if its stage is
"Closed Won", and updates its related opportunity products with discounts from a formula or variable.
Approval Process, Prebuilt Macro, and Formula Field are not able to update related records based on criteria.
References: https://help.salesforce.com/s/articleView?id=sf.flow_build_overview.htm&type=5
NEW QUESTION # 34
The Administrator at Universal Container wants to add branding to salesforce.
Which two considerations should the administrator keep in mind?
Choose 2 Answers
- A. Only one theme can be active at a time, and a theme applies to the entire org.
- B. Chatter external users see the built-in Lightning theme only.
- C. Themes apply to salesforce classic and to the salesforce mobile app.
- D. Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
Answer: A,B
Explanation:
Explanation
Themes are a way to customize the look andfeel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatter external users see the built-in Lightningtheme only and cannot see custom themes.
References:https://help.salesforce.com/s/articleView?id=sf.themes_overview.htm&type=5
NEW QUESTION # 35
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use tohelp the support team?
Choose 2 answers
- A. Add Cass to the existing queue as available object.
- B. Createa new queue and add Cases asan available object.
- C. Use assignment rules to set the queue as the owner of the case.
- D. Configure a flow to assign the cases to the queue.
Answer: A,C
Explanation:
Explanation
Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certaincriteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue. References:
https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5https://help.salesforce.com/s
NEW QUESTION # 36
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
- A. Case Assignment Rules.
- B. Case Scheduled Reports.
- C. Case Dashboard Refreshes.
- D. Case Escalation Rules.
Answer: D
Explanation:
Explanation
Case escalation rules are a way to automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 37
Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.
What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?
- A. Hierarchy column
- B. Formula field
- C. Junction object
- D. Lookup filter
Answer: C
Explanation:
Explanation
A junction object is a type of custom object that allows administrators to create many-to-many relationships between two other objects. A many-to-many relationship means that each record of one object can be related to multiple records of another object, and vice versa. For example, a junction object can represent that a contact can be interested in multiple pieces of merchandise, and a piece of merchandise can be of interest to multiple contacts. A junction object has two master-detail relationships with the two objects it connects.
References: https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5
NEW QUESTION # 38
What should an administrator use as an identifier when importing and updating records from a separate system?
- A. Record ID
- B. Rich Text field
- C. Auto-Number field
- D. External ID
Answer: D
NEW QUESTION # 39
The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers
- A. Data Import Wizard
- B. Mass Delete Records
- C. Weekly Data Export
- D. Data Loader
Answer: B,D
NEW QUESTION # 40
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