[Oct 28, 2022] CIS-CSM Exam Dumps - 100% Marks In CIS-CSM Exam!
Exam Dumps Use Real CIS-Customer Service Management Dumps With 65 Questions!
Difficulty in Attempting ServiceNow Certified CIS CSM
Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice exams and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.
There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM exam dumps and SERVICENOW CIS-CSM exam dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.
NEW QUESTION 23
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. True
- B. False
Answer: A
NEW QUESTION 24
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
- A. True
- B. False
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/london-customer-service-management/page/product/ customer-service-management/task/view-csm-executive-dashboard.html
NEW QUESTION 25
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
- A. Imported external articles appear as attachments in ServiceNow
- B. Only applications that allow WebDAV connections can be integrated
- C. The imported article will have the same category it had in the source knowledge base
- D. SharePoint blocks this integration
Answer: B,C
Explanation:
Explanation
NEW QUESTION 26
Which of the following roles cannot update a consumer's record?
- A. sn_customerservice_manager
- B. sn_customerservice_agent
- C. admin
- D. sn_customerservice.consumer_agent
Answer: B
Explanation:
Explanation
NEW QUESTION 27
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
- A. Imported external articles appear as attachments in ServiceNow
- B. Only applications that allow WebDAV connections can be integrated
- C. The imported article will have the same category it had in the source knowledge base
- D. SharePoint blocks this integration
Answer: B,C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/concept/knowledge-external-content-integration.html
NEW QUESTION 28
What are common types of application record data that are imported during a CSM data migration?
(Choose two.)
- A. Knowledge Article
- B. Chat
- C. Case
- D. Accounts
Answer: C,D
NEW QUESTION 29
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. Entering question in portal only
- B. Both portal question entry and Record Producer
- C. Record Producer only
- D. None of the above
Answer: C
Explanation:
Explanation
NEW QUESTION 30
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. True
- B. False
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_RolesInstalledWithCustomerService.html
NEW QUESTION 31
Information in the Case Field 'Contact' is copied to which Incident Field?
- A. User
- B. Caller
- C. Contact
- D. Customer
Answer: C
NEW QUESTION 32
Match the business rule to its function in the Self-Service Portal.
Hot Area:
Answer:
Explanation:
Explanation
Explanation
NEW QUESTION 33
Special Handling Notes can apply to which one of the following based on specific attributes?
- A. Domain
- B. Contact
- C. VIP
- D. Holiday
Answer: B
NEW QUESTION 34
What role does the Engagement Manager play before the Workshop? (Choose two.)
- A. Acts as intermediary
- B. Project Manager
- C. Assists with technical requirements
- D. Provides answers to technical problems
Answer: B,C
NEW QUESTION 35
What should be emphasized when designing solutions? (Choose three.)
- A. Minimize customizations
- B. Mobile friendly functionality
- C. Focus Out-of-the-box functionality
- D. Design for Scalability
Answer: B,C,D
NEW QUESTION 36
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :
- A. Customer case manager [sn_customerservice.customer_case_manager]
- B. Customer [sn_customerservice.customer]
- C. Partner [sn_customerservice.partner]
- D. Partner administrator [sn_customerservice.partner_admin]
- E. Consumer [sn_customerservice.consumer]
- F. Customer administrator [sn_customerservice.customer_admin]
Answer: A
NEW QUESTION 37
What is required to synchronize fields from a parent to a child case(s)?
- A. Major Issue Management needs to be installed and certain properties enabled
- B. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
- C. No action required, this is a standard Customer Service Management feature
- D. The role of sn_customerservice.customer_case_manager must be assigned
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/config-major-case-synchronization.html
NEW QUESTION 38
Match the definitions for roles relationships.
Hot Area:
Answer:
Explanation:
NEW QUESTION 39
Major Issue Management uses which one of the following capabilities?
- A. Governance Risk and Control
- B. Targeted Communications
- C. Record producers
- D. Asset management
Answer: B
Explanation:
Explanation
NEW QUESTION 40
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
- A. Manage cases on behalf of customer service agents
- B. Create cases on behalf of customers
- C. Manage major incident communication on behalf of a customer service manager
- D. Create requests on behalf of customers
- E. Manage requests on behalf of customer service agents
Answer: B,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/employee-create-case-for-customer.html
NEW QUESTION 41
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