Free Sep-2022 C-C4H520-02 Certification Sample Questions certification Exam
Certification Topics of C-C4H520-02 Exam PDF Recently Updated Questions
C-C4H520-02 Exam Certification Details:
| Sample Questions: | SAP C-C4H520-02 Exam Sample Question |
| Languages: | English |
| Cut Score: | 61% |
NEW QUESTION 21
Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.
- A. Reserving material that has already been used for previous services
- B. Defining which material the customer needs to purchase before the technician can start the work
- C. Booking material for a specific service call and defined location
- D. Organizing spare parts to be taken to the physical location of the job
Answer: C,D
NEW QUESTION 22
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. Field Coordinator
- B. End Customer
- C. Service Engineer
- D. BackOffice Administrator
Answer: D
NEW QUESTION 23
You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.
What is missing?
- A. The equipment has NO previous history.
- B. The equipment does NOT have Moment-Sets.
- C. The equipment is reported as Operational.
- D. The equipment does NOT have an external ID.
Answer: B
NEW QUESTION 24
What are some of the SAP Field Service Management Crowd Service capabilities? Note: There are 3 correct answers to this question.
- A. Automatic determination of activity efforts and material consumed.
- B. Crowd workers can accept or reject assignments within a set timeframe.
- C. Configurable onboarding platform to invite partners
- D. Crowd workers can reschedule assignments with in a set time frame.
- E. Intelligent scheduling to determine the best qualified technician
Answer: B,C,E
NEW QUESTION 25
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign users to permissions
- B. Assign User groups to users
- C. Assign user groups to permissions
- D. Assign permissions to user groups
Answer: B,D
NEW QUESTION 26
Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?
- A. Duplicate
- B. Request change
- C. Decline
- D. Review
Answer: B
NEW QUESTION 27
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.
- A. Encryption of all data stored in the cloud (AES 256bit)
- B. AI-Powered platform to foster customer experience
- C. Allowance of Two-factor Authentication with password and defined hardware
- D. Knowledge base access for customers and employees via Self Service Portal
- E. Automated timeout if the application is NOT actively used for a certain time
Answer: A,C,E
NEW QUESTION 28
Which is the recommended browser for screen configuration tool? Choose the correct answer.
- A. Firefox
- B. Google Chrome
- C. Internet Explorer
- D. Microsoft Edge
Answer: B
NEW QUESTION 29
How can you translate a Smartform?
- A. Download it to Microsoft Word, translate, and then upload.
- B. Maintain the translation of the Smartform in the company settings.
- C. Export it to XML, translate, and upload.
- D. Select the translation language within the designer.
Answer: C
NEW QUESTION 30
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field Service Management Crowd Service
- B. SAP Field Service management Account Service
- C. SAP Field service management Customer Self-Service
- D. SAP Field service management company
Answer: A
NEW QUESTION 31
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.
- A. Service Call
- B. Business Partner
- C. Activity
- D. Service Contract
- E. Equipment
Answer: B,D,E
NEW QUESTION 32
What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM?
Note: There are 3 correct answers to this question.
- A. Check the list of the existing known limitations.
- B. Validate the RFC destination and IDoc setup.
- C. Ensure that the SAP Field Service Management system version is supported.
- D. Maintain code list mappings for service call types.
- E. Enter value list mappings for product types.
Answer: C,D,E
NEW QUESTION 33
Which activities can be Synchronized andviewed on mobile App? Choose the correct answer.
- A. Activities, business Partner, Skills
- B. Activity, Project,Opportunities
- C. Activity Service Call, Quotations
- D. Projects, skills, Service Call
Answer: D
NEW QUESTION 34
Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service?
Note: There are 3 correct answers to this question.
- A. Review company certificates.
- B. Register a partner company.
- C. Approve technician skills.
- D. Accept an assignment.
- E. Review and close assignments.
Answer: A,B,C
NEW QUESTION 35
You want to make an activity available on the service technician's mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.
- A. Click and release the assignment.
- B. Identify a suitable technician by skills.
- C. Check the availability of the technician.
- D. Drop the activity onto the technician.
Answer: A,D
NEW QUESTION 36
What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.
- A. Windows Desktop
- B. Blackberry
- C. iOS
- D. Android
- E. Windows Phone
Answer: C,D,E
NEW QUESTION 37
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SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
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