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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Business users can be created using the data migration template; employees cannot
B) Employees need to be assigned directly to the organizational structure; business users fo not
C) Business users can be assigned access rights and business roles; employees cannot
D) Employees can be assigned access rights and business roles: business users cannot

2. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Create an assignment release run
B) Set up Live Activity configuration
C) Define a routing rule
D) Maintain an activity plan

3. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A) Scoping
B) Configuration and User Management
C) Fine-Tuning
D) Activity List

4. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) Live activity pane
B) CTI desktop client
C) CTI client server
D) CTI Client adapter

5. In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.

A) status
B) External ID
C) Transfer status
D) Total price

Solutions: