Microsoft Outlook 2016: Core Communication, Collaboration and Email Skills : 77-731

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Exam Code: 77-731

Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills

Updated: May 29, 2026

Q & A: 35 Questions and Answers

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About Microsoft Outlook 2016: Core Communication, Collaboration and Email Skills : 77-731

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Languages: English, Arabic (Saudi Arabia), Chinese (Simplified), Chinese (Traditional), Dutch, German, Spanish, French, Japanese, Korean

Retirement date: none

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

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Microsoft 77-731 Exam Syllabus Topics:

TopicDetails
Topic 1
  • forward and reply to messages
  • configure basic Auto Archive settings
  • clean up messages, mark a message as read or unread
Topic 2
  • Create a message; add or remove message attachments
  • add tracking and voting options
Topic 3
  • export messages to a data file
  • Format text, insert hyperlinks
  • apply themes and styles
Topic 4
  • save message attachments; preview attachments; save messages in alternate formats
Topic 5
  • Create calendar items, create recurring calendar items, cancel calendar items
  • Create and manage calendars
Topic 6
  • Set calendar item importance, forward calendar items, configure reminders
  • display multiple calendars
Topic 7
  • sort messages by conversation, delete messages, automate repetitive tasks by using Quick Steps

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

Skills measured

  • Manage the Outlook environment for productivity (20-25%)
  • Manage messages (35-40%)
  • Manage contacts and groups (10-15%)
  • Manage schedules (35-40%)

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