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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What three types of vouchers can be configured in Loyalty Management?

A) Fixed Value
B) Discount Percentage
C) Promo Code
D) Gift Card
E) Product or Service

2. A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A) Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
B) Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit
C) Set up Members "Exclusive Access to VIP Events" as a Member Promotion
D) Set up Members "Exclusive Access to VIP Events" as a Voucher

3. A hotel group has finished setting up its Loyalty Program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever, they want to, and expect that this can be implemented without a need for complex customization. Using the available product features of Loyalty Management, Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A) LoyaltyBenefits
B) TransactionJournal
C) LoyaltyMemberTier
D) LoyaltyLedger
E) Contact Record

4. A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.
Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

A) Loyalty Tier Group
B) Loyalty Tier
C) Reason for Change
D) Change Reason Type

5. The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A) Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
B) Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
C) Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
D) Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects

Solutions: