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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

A) Sales Cloud
B) Communications Cloud
C) Service Cloud
D) Marketing Cloud

2. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A) Propose compromises between stakeholders that could result in collective positive outcomes.
B) Focus primarily on the contractor organization's concerns.
C) Demonstrate expertise right away to achieve the fastest stakeholder agreement
D) Ask probing questions to understand and document the needs of all stakeholders.

3. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Assign the relevant lightning pages to the energy company's service agent user profile
B) Configure custom OmniScripts and FlexCards to cover the requirements.
C) Configure the Energy and Utilities Contact Center Console available m the process horary
D) Configure a custom Salesforce Service Cloud console.

4. An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

A) A picklist attribute can be configured and associated to each product individual^
B) A picklist field can be added to the Prodoct2 object
C) A picklist attribute can be configured and associated to the base object type.
D) A Velocity Picklist can be configured and related to Produc12 object

5. consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

A) Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
B) Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.
C) Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

Solutions: