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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Overview of HP PPS ServiceOne Services | - ServiceOne Services portfolio and offerings - ServiceOne Services customer engagement and management - ServiceOne Services sales process and tools - ServiceOne Services operations and management - ServiceOne Services delivery and implementation |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which statement is true about the duration of the risk mitigation services?
- A. Duration of services is based on event type, depending on the hardware issue.
- B. Duration of services is based on warranty duration and extensions.
- C. Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
- D. Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
Correct Answer: B 🗳️
Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?
- A. HP Care Pack Central
- B. HP Attach Widget
- C. HP Support Center
- D. HP MySalesGuide
Correct Answer: A 🗳️
Which service offers faulty hardware repair at a designated HP repair center?
- A. Designated repair center exchange
- B. Onsite repair
- C. Travel repair
- D. Offsite repair
Correct Answer: D 🗳️
Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"
- A. HP Care Pack Services (next business day or same day
- B. Accidental Damage Protection
- C. Travel Services
- D. Maintenance Kit Replacement for printers
Correct Answer: D 🗳️
When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
- A. At the time of the HW purchase
- B. Upon expiration of a service engagement
- C. Prior to the HW purchase
- D. Any time during the hardware lifecycle
Correct Answer: B 🗳️






