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Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam validates the ability to identify how alternate routing to multiple call centers can benefits customers and describe the purpose of enhanced core vectoring features and commands. It also tests your ability to describe how to install and troubleshoot the Prerequisites for Avaya Aura Call Center Elite Multichannel and evaluate Avaya Aura Call Center Elite Multichannel Alarm and Notification. Call Center Manager and Call Center Management System Expert hold or pursue this certification and you can expect the same job role after completion of this certification. These are discussed in AVAYA 7392x practice exam and AVAYA 7392x practice exams.
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Avaya 7392X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Vectors & Variable Vectors | 25% | - Advanced vector variables and commands - Testing and troubleshooting vector flows - Basic call vector design and configuration |
| Topic 2: Dial Plan & Call Routing | 20% | - Hunt groups, agent login, and call distribution - VDN configuration and override settings - Network routing and multi-site call handling |
| Topic 3: Media Server & Announcements | 15% | - Avaya Aura Media Server setup - Announcement management and verification - Music-on-hold configuration |
| Topic 4: System Architecture & Overview | 15% | - Deployment models and system components - Avaya Aura Call Center Elite architecture - Communication Manager licensing and feature activation |
| Topic 5: Administration, Integration & Troubleshooting | 25% | - Integration with other Avaya Aura components - Monitoring, reporting, and fault resolution - System administration and maintenance |






