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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
| Topic 2: Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Topic 3: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 4: Foundations of Organizational Behavior | - Work attitudes and job satisfaction - Definition and scope of organizational behavior - Individual behavior in organizations |
| Topic 5: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Topic 6: Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Topic 7: Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
| Topic 8: Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. How can an organization transmit its culture to its employees?
A) By influencing the balance of cultural backgrounds of employees
B) By studying employee gripes and complaints
C) By creating and repeating ritualistic activities
D) By requiring employees to memorize the mission statement
2. How can an organization transmit its culture to its employees?
A) By influencing the balance of cultural backgrounds of employees
B) By studying employee gripes and complaints
C) By creating and repeating ritualistic activities
D) By requiring employees to memorize the mission statement
3. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?
A) Personality reward
B) Extrinsic reward
C) Intrinsic reward
D) Compensatory reward
4. What is a characteristic employed by transactional leaders?
A) Instills pride and gains trust
B) Provides vision and sense of mission
C) Promotes intelligence and rationality
D) Promises rewards for good performance
5. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?
A) Compromising
B) Problem solving
C) Smoothing
D) Devil's advocate
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
