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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Topic 2	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 3	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 4	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 5	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 6	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 7	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.