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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which describes a CORRECT approach to change authorization?

A) Changes included in the change schedule are pre-authorized and do not need additional authorization
B) formal changes are typically implemented as service requests and authorized by the service desk
C) formal changes should be assessed and authorized before they are deployed
D) Emergency changes should be authorized by as many people as possible to reduce risk

2. Which statement about the known error database (KEDB) is CORRECT?

A) It is maintained by the service desk and updated with the details of each new incident
B) It is maintained by incident management and contains solutions to be implemented by problem management
C) It is a part of the configuration management database (CMDB) and contains workarounds
D) It is maintained by problem management and is used by the service desk to help resolve incidents

3. Which practice makes new services available for use?

A) IT asset management
B) Release management
C) Deployment management
D) Change enablement

4. Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

A) Focus on value
B) Optimize and automate
C) Start where you are
D) Think and work holisocally

5. Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

A) Service request management
B) Service level management
C) Change management
D) Incident management

Solutions: