EXIN EX0-101 : ITIL Foundation V 3.0 & ITIL Foundation

EX0-101 pass collection

Exam Code: EX0-101

Exam Name: ITIL Foundation V 3.0 & ITIL Foundation

Updated: May 26, 2026

Q & A: 80 Questions and Answers

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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is an objective of service transition?

A) To negotiate service levels for new services
B) To minimize the impact of service outages on day-to-day business activities
C) To plan and manage entries in the service catalogue
D) To ensure that service changes create the expected business value


2. Which one of the following can help determine the level of impact of a problem?

A) Standard operating procedures (SOP)
B) Statement of requirements (SOR)
C) Configuration management system (CMS)
D) Definitive media library (DML)


3. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 3 only
B) 1, 2 and 4 only
C) 1, 3 and 4 only
D) 2, 3 and 4 only


4. Which one of the following is concerned with policy and direction?

A) Service level management
B) Capacity management
C) Governance
D) Service design


5. Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A) All of the above
B) 1, 2 and 3 only
C) 1, 3 and 4 only
D) 2, 3 and 4 only


Solutions:

Question # 1
Answer: D
Question # 2
Answer: C
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: A

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