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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
| SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)
A) Integration
B) Integral
C) Integrity
D) Integer
2. Which tools do you use for analyzing database access? (Choose two)
A) Object Navigator
B) ABAP Dictionary
C) SQL Trace
D) ABAP Debugger
3. What does each trace in the SQL trace correspond to?
A) Exactly one Open SQL statement
B) Exactly one Native SQL statement
C) Exactly one execution step of a statement at database level
D) Exactly one ABAP statement
4. Which of the following objects can be analyzed in the Object List of the Object Navigator (SE80)? (Choose two)
A) The database tables that are accessed by the program.
B) The Include programs of the program (for example, Top-Include).
C) The data objects used by the program.
D) The authorizations required to execute a program.
5. How do you search for matching notes and messages for a given message? (Choose two)
A) Search on notes with customer installation number.
B) Use technical terms (not long texts, but error messages).
C) Search on notes with support packages/releases included.
D) Include customer specific descriptions in the search fields.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: B,C | Question # 5 Answer: B,C |
