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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?

A. Configure Loyalty Management Bundle Data Mappings.
B. Configure the Loyalty Data Accelerator Package.
C. Configure Loyalty data in the CDP through S3 buckets (Cloud).
D. Ensure Loyalty data is enabled and mapped in the CDP daily.

Question 2

Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A. Salesforce Sales Cloud
B. Salesforce Marketing Cloud
C. Salesforce Slack
D. Salesforce Order Management System

Question 3

Universal Containers implemented a Loyalty Program six months ago. The Loyalty Program Manager noticed a recent decrease in program efficiency. Now the Manager wants to incorporate a targeted strategy.
Which two benefits should the Administrator expect as a result of running the strategy?

A. Data-based segmentation strategy
B. Customers are rewarded based on their tiers
C. Transaction journey data is automatically archived
D. Personalized digital marketing

Question 4

What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?

A. To enable the purchasing of products and take payment.
B. To be able to send personalized marketing emails in batches.
C. To offer promotions in real-time to customers.
D. To create unified profile from multiple source of truth and build a golden record.

Question 5

A sports clothing and accessories retailer has a strategic partnership with other businesses that provide sports equipment and outdoor sports experiences. This retailer wants its Loyalty program members to be able to redeem their points when shopping with its redemption partners.
When creating a Loyalty Program partner record, how should an Administrator set up the partners in the Loyalty management application?

A. Set the program partner type to accrual > Activate > Define the redemption cost per unit
B. Set the program partner type to redemption > Activate > Define the accrual cost per unit.
C. Set the program partner type to redemption > Activate > Define the redemption cost per unit
D. Set the program partner type to both > Activate > Define the accrual cost per unit.

Solutions: