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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?

A) Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.
B) Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model
C) Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
D) Establish a testing and validation process to ensure that the data is accurate and complete

2. An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?

A) Energy and Utilities Cloud Configure Price Quote (CPQ)
B) Microsoft Word
C) OmniStudio Document Generation
D) Energy and Utilities Cloud Contract Lifecycle Management (CLM)

3. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Asset
B) Contract
C) Premise
D) Account

4. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Contact Center license
B) Salesforce Field Service license
C) Energy and Utilities Base Service license
D) Salesforce Service Console license

5. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Utility Self-Serve Portal
B) Experience Self-Serve Portal
C) Customer Acquisition Management
D) Energy and Utilities Contact Center Console

Solutions: