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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Cart Based API using Omni Out
B) Custom API via lightening Out
C) Digital commerce SDK
D) Digital Commerce API

2. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
B) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
D) Manage product catalog in communication cloud and periodically synchronize the web channels automatically

3. UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

A) To identify the metadata related error not previously seen with a subset of data
B) To identify the data error that was not surfaced during testing with subset of data
C) To identify the risk of hitting governor limit with the production load
D) To understand how long, the data load in production should take

4. Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

A) M:1
B) 1:1
C) M:M
D) 1:M

5. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
B) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
C) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
D) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

Solutions: