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Nortel 920-106 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Symposium Call Center Overview & Architecture | 25% | - Software architecture and releases - System components and hardware - Network integration and protocols |
| Topic 2: Installation & Configuration | 25% | - Database and licensing setup - Basic configuration parameters - Server setup and deployment |
| Topic 3: Administration & Operation | 25% | - Daily operational tasks - Call routing and queue management - User management and permissions |
| Topic 4: Maintenance & Troubleshooting | 25% | - Monitoring and performance tuning - Backup and restore procedures - Fault isolation and resolution |
