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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

Question 1

In Archive, what is the function of a campaign?

A. It defines when and how fast archive activity may occur on a recorder.
B. It defines filter rules to determine which recordings to archive.
C. It defines the physical repository for archived content.
D. It defines how to perform a specific archive task against a specific media.

Question 2

Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A. It can generate real time reports.
B. It can enrich interactions.
C. It can improve processes.
D. It can optimize the workforce.
E. It can provide expert agent selection distribution.

Question 3

Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

A. It deletes the oldest recordings from the drive to make free space for the new recordings
B. It monitors the call buffer to ensure that there is enough free space to.
C. It removes all the data associated with a recording file when necessary.
D. It is used to define and configure disk partitions used for storing.

Question 4

Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?

A. The SR validator attempts to fix any issues it finds
B. The SR validator compares the current installation and configuration to the requeriment file for that server
C. All server validation information is maintained on a separate logging server
D. The server group and server type are automatically detected by the SR Validator

Question 5

You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A. You have not created a valid profile
B. You have not created the user name and password .
C. You have not created the profile as a manager
D. You have not created the profile as a supervisor

Solutions: