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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What does Native Voice and Data Transfer do?

A) Allow a Supervised Transfer to a Supervisor's phone.
B) Transfer voice and data from an outbound job to an outbound job.
C) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
D) Allow a Blind Transfer to a Supervisor's phone.

2. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) MAXHIDSLOTS in master.cfg
B) lines configured in dgswitch.cfg
C) OPERATORS in master.cfg
D) PORTS in master.cfg

3. What does db_mgr script do?

A) It runs a backup of the database to DVD.
B) It stops and starts the database
C) It rolls up the daily data into monthly statistics.
D) It removes all old and outdated files from the system.
E) It copies calling lists to *.old.

4. Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A) vmstat
B) check_pds
C) cbaui
D) rpm -I

5. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) There can be more than one shadow job configured per calling list.
B) Supervisors have to start the shadow jobs at the start of the day.
C) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
D) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
E) Completion Code 98 and 19 are associated with Agent Owned Recall.

Solutions: