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Oracle Cloud Platform Data Management 2019 Associate Sample Questions:

1. Which two statements about message translation in a skill are true?
If auto-translation is enabled and a component has its translate property set to false, then the component output message or level will not get auto-translated to the detected user languages.
A system.Output component that reads its text message from a resource bundle does not require auto-translation or its translate property set to true to display translated.

A) A missing system. DetectLanguage state in a dialog flow causes an exception for components that read their output message from bundle.
B) For the System.Translateinput component to work, it requires a previously executed system.DetectLanguage component state.
C) Enabling auto-translation in a dialog flow does not translate the user input message.

2. You want your skill to transfer conversations over to Oracle Service Cloud customer service representatives. Which type of channel do you create to enable the skill to do this?

A) Applications
B) System
C) Agent Integrations
D) Users

3. Which two statements are true regarding local web application invocation using the system.webview component?

A) Local webviews require SPA applications to have an index.html file in their root folder.
B) Local webviews require a Node.js environment and must have a package, json file in their root folder.
C) An SPA application can issue an Ajax post command to the callback URL that has been passed with the web application launch
D) system.webview components can only be used with web channels.

4. As per Oracle's recommendation, which is the best practice regarding conversational design?

A) Ensure that capabilities of the bot f the things that it can and can't do") are clear and discoverable.
B) To account for possible mistakes, make it clear to users that the bot is still learning.
C) Ask users open-ended questions such as "how can I help you?"
D) Use quick reply buttons (as opposed to natural language inputs) as much as possible.

5. For Agent Integration, you want the bot-user conversation history to become available to the called human agent. Select the configuration option you need to set to make this happen.

A) Set a custom property on the Service Cloud instance accessed by Oracle Digital Assistant.
B) This is controlled from Service Cloud and has to be turned on by setting a custom property.
C) In the skill settings, switch the Skill Conversation logging option to "On".
D) Set the "convHistory" variable in the System.Agentinitiation component.

Solutions: