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WGU Principles-of-Management Exam Syllabus Topics:

Section	Objectives
Topic 1: Business Ethics and Corporate Responsibility	- Ethical Management 1. Business ethics 2. Compliance programs 3. Ethical decision making - Corporate Responsibility 1. Corporate social responsibility 2. Sustainability considerations 3. Stakeholder management
Topic 2: Operations and Quality Management	- Operations Management 1. Resource management 2. Process improvement 3. Value chain management 4. Supply chain concepts - Quality Management 1. Continuous improvement 2. Total Quality Management 3. Quality control tools 4. Customer satisfaction
Topic 3: Leadership and Management	- Leadership Concepts 1. Leadership theories 2. Decision-making processes 3. Managerial roles 4. Leadership styles - Communication and Teamwork 1. Organizational communication 2. Team development 3. Collaboration techniques 4. Conflict management
Topic 4: Human Resource Management	- Motivation and Behavior 1. Workplace diversity 2. Organizational behavior 3. Motivation theories 4. Employee engagement - Workforce Management 1. Recruitment and selection 2. Training and development 3. Performance management 4. Employee retention
Topic 5: Strategic Planning and Management	- Strategic Vision, Mission, and Goals 1. Strategic vision 2. Organizational goals 3. Mission statements - Strategic Planning Process 1. Strategy implementation 2. Environmental analysis 3. Strategy formulation 4. SWOT analysis
Topic 6: Organizational Structure and Design	- Organizational Models 1. Matrix organizations 2. Functional structures 3. Network organizations 4. Divisional structures - Organizational Fundamentals 1. Organizational hierarchy 2. Span of control 3. Departmentalization 4. Centralization and decentralization

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

Question #1

What is the purpose of the control process? Choose 1 answer

A. To build a dynamic organization at all levels within the company
B. To develop market saturation for the company's product
C. To direct the activities of individuals toward achievement of organizational goals
D. To deliver strategic value by fostering communication throughout the organization

Reveal Solution Discussion 0

Correct Answer: C 🗳️