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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A) The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
B) The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
C) The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
D) The partner must install the HP software on all HP and non-HP customer devices.

2. What are the three Priority Services Packages? (Select three.)

A) Priority Access Plus
B) Priority Access
C) Priority Management
D) Priority Anytime Access

3. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
B) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
C) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
D) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

Solutions: