SAP C_TCRM20_60 : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)

C_TCRM20_60 pass collection

Exam Code: C_TCRM20_60

Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)

Updated: Jul 30, 2026

Q & A: 100 Questions and Answers

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SAP C_TCRM20_60 Exam Syllabus Topics:

SectionObjectives
Topic 1: Marketing- Campaign management
  • 1. Segmentation and target groups
    • 2. Campaign execution basics
      Topic 2: SAP CRM Overview- CRM architecture and components
      • 1. Integration with SAP ERP
        • 2. SAP CRM system landscape
          Topic 3: Master Data Management- Business partners
          • 1. Account and partner relationships
            • 2. Customer and contact data structure
              Topic 4: Service Management- Customer service processes
              • 1. Service order handling
                • 2. Service requests and incidents
                  Topic 5: Sales Functionality- Sales processes
                  • 1. Quotation and order processing
                    • 2. Opportunity management
                      • 3. Lead management
                        Topic 6: Interaction Center- Call center processes
                        • 1. Customer interaction handling
                          • 2. Agent desktop usage

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