Areas Tested in ASQ CMQ/OE
The CMQ/OE evaluation validates the candidates' skills on the following topics:
- Managing skills and abilities, as well as developing advanced communication and project management;
- Understanding the elements that are part of supply chain management;
- Developing and deploying a strategic plan that helps any organization improve its performance;
- Developing training plans and identifying the most effective materials that can improve the team’s performance.
- Understanding how to design an organizational structure, overpassing leadership challenges, defining teams and processes, and adhering to the ASQ Code of ethics;
- Identifying and segmenting customers, together with managing customer relationship;
- Using diverse tools that help in quality management;
Reference: http://asq.org/cert/manager-of-quality
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Prerequisites for CMQ-OE Certification Exam
The vendor has specific prerequisites that candidates are required to meet to be eligible for the CMQ-OE exam. Thus, candidates are required to show 10 years of full-time work experience in at least one area of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. Out of these 10 years of experience, candidates must have 5 years of experience in a decision-making role. Note ASQ defines a decision-making role as a position where the individual has the power to define, implement, or manage projects and processes and be accountable for the results. An individual already accredited by this certification vendor as a quality auditor, software quality engineer, or quality engineer can use the same experience as a pre-requisite for the CMQ-OE test. To add more, a portion of the required 10-year experience will be waived off by ASQ if the individual has an educational background. So, a diploma from a technical school will be eligible for a 1-year waiver, an associate degree for a two-year waiver, a bachelor's degree for four years, and a master's or doctorate for five years.
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ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Management & Communication | 20% | - Management Skills & Styles - Customer & Supplier Relationships - Negotiation & Conflict Resolution - Communication Methods & Barriers - Presentation & Meeting Facilitation - Marketing & Customer Satisfaction |
| Topic 2: Organizational Leadership | 20% | - Quality Culture & Behavioral Aspects - Leadership Principles & Techniques - Strategic Planning & Deployment - Change Management - Performance Measurement & Management - Employee Development & Engagement |
| Topic 3: Supply Chain Management | 15% | - Supplier Performance & Monitoring - Supplier Development & Quality Improvement - Outsourcing & Vendor Management - Supplier Selection & Evaluation - Logistics & Inventory Management |
| Topic 4: Quality Systems Development, Implementation, and Continual Improvement | 20% | - Auditing (Internal, External, Supplier) - Quality Management Systems (QMS) & Standards (ISO 9000) - Risk Management & Prevention - Continuous Improvement Tools (Kaizen, PDCA, Root Cause Analysis) - Documentation & Control - Process Improvement Methodologies (Lean, Six Sigma) |
| Topic 5: Management Planning & Measurement | 25% | - Cost of Quality (COQ) Analysis - Business Performance & Data Analysis - Metrics & Performance Indicators (KPIs) - Quality Tools (QFD, CT Trees, FMEA) - Strategic Planning Tools (SWOT, Balanced Scorecard) - Benchmarking & Best Practices - Project Management Fundamentals |






