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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A. Look at the Oceana Monitor page.
B. Check the service install status on cluster Administrator page in SMGR.
C. Look at the Event Log in System Manager.
D. Run deploy-service -lv on the Breeze server.
E. Check the status of duster 1 in SMGR.

Question 2

When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A. Backup Avaya Control Manager DB.
B. Backup UCA Store Service.
C. Backup Avaya Aura Session Manager.
D. Backup Cluster# 1 Snap-in's SVAR files.
E. Backup Omni channel Cache DB.

Question 3

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A. Avaya Oceana Workspaces does not require UAC authorization while logging in.
B. Avaya Oceana Workspaces relies on CM for authentication and authorization.
C. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
D. Avaya Oceana Workspaces requires LDAP Authentication while logging in.

Question 4

For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A. WorkRequestID=RouteRequestID=ContactID
B. WorkRequestID=CustomerID=UClD=ContactID
C. WorkRequestID=ContextStoreID-UCID=ContactID
D. WorkReque$tID=ContextStoreID and ContactlD=UClD

Question 5

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
B. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
D. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log

Solutions: