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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Team Engagement Solutions Overview | 20% | - Benefits and business value - Avaya portfolio and product offerings - Introduction to Avaya Team Engagement Solutions |
| Topic 2: Unified Communications and Collaboration (UC&C) | 25% | - Integration with third-party applications - Collaboration tools and endpoints - Avaya Equinox and Aura solutions - UC&C architecture and components |
| Topic 3: Solution Selling and Customer Engagement | 10% | - Customer requirement analysis - Value proposition and ROI analysis - Solution recommendation and positioning |
| Topic 4: Contact Center Solutions | 20% | - Avaya Aura Contact Center overview - Reporting, analytics, and workforce optimization - Routing, queuing, and call handling |
| Topic 5: Deployment and Management | 25% | - Solution design and sizing - Virtualization and survivability - Security, compliance, and troubleshooting - Administration, maintenance, and licensing |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
1. A customer is asking about the most efficient way to deal with resiliency at remote locations. They have a VMware infrastructure.
For branch =survivability, what can you suggest for their remote location that has only SIP devices to service?
A) Survivable Processor (LSP) tor the location must be on AVP.
B) The Branch Session Manager (BSM) and the Communication Manager Local Survivable Processor (LSP) for the remote can be installed in their local VMware infrastructure.
C) The branch Session Manager (BSM) can be installed in their VMware infrastructure. The Communication Manager Local Survivable Processor (LSP) for the location must be installed on AVP.
D) The branch Session Manager (BSM) and the communication Manager local Survivable Processor (LSP) for the location must be installed on an S8300 processor at the location.
2. When can Avaya Aura Web Gateway functionality be integrated in Avaya Equinox Management Software?
A) When Avaya Aura Web Gateway needs to be installed separately
B) In all cases
C) Only for TE deployments
D) Only for OTT deployments
3. Which two characteristics of the Avaya strategy provide value and lower total cost of ownership for its customers? (Choose two)
A) Vendor interoperability
B) Complex server clusters
C) "rip and replace"
D) Minimal hardware in favor of virtualization options
E) Proprietary standard
4. The Avaya Equinox Attendant supports two different operating modes; computer and deskphone.
Which statement regarding the deskphone mode is correct?
A) Deskphone modes allows the attendant to make and receive calls using a 9600 H.323 phone
B) Deskphone modes allows the attendant to make and receive calls using a 9400 digital phone
C) Deskphone modes allows the attendant to make and receive calls using a 2500 set.
D) Deskphone modes allows the attendant to make and receive calls using a 96x1 SIP phone.
5. One of the members of your account team, read that the Scopia Elite MCU supports an Auto Attendant function. The team member is confused about why an MCU needs an Auto attendant feature.
Which statement about the auto attendant function is true?
A) It greets or welcomes the user.
B) It provides a menu of the current meetings that the user can join.
C) It provides options for the user's video layout.
D) It provides a "waiting room" prior to the moderator joining the call.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A,D | Question # 4 Answer: D | Question # 5 Answer: A |






