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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SME Communications Solution Architecture | 25% | - Network and System Requirements - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components |
| Applications and Features | 20% | - Voice Mail and Messaging - Contact Center Basic Features - Mobility and Collaboration Tools |
| Installation and Configuration | 25% | - System Configuration and Licensing - IP Office Server and Software Installation - User, Extension and Trunk Setup |
| Troubleshooting | 15% | - Application and Service Recovery - Fault Isolation and Log Analysis - Common Voice and Connectivity Issues |
| Maintenance and Administration | 15% | - Backup, Restore and Software Upgrades - Security and Access Management - System Monitoring and Diagnostics |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Answer Pending
Correct Answer: A 🗳️
Which two are power options for IP telephones on the IP Office? (Choose two.)
- A. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
- B. Power over Ethernet switch conforming to 802.3af standards
- C. Class "A" 24 volt power supply
- D. Class "B" 24 Volt power supply
Correct Answer: A,B 🗳️
Which Windows command is used to find out which ports your server is currently using?
- A. netstat -an
- B. netsh interface dump
- C. portqry
- D. ipconfig /displaydns
- E. show ports
Correct Answer: A 🗳️
To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.
- A. Voicemail Lite/Pro
- B. Centralized Voicemail
- C. Distributed Voicemail
- D. Embedded Voicemail
Correct Answer: C 🗳️
The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?
- A. System Monitor
- B. System Status Application
- C. Customer Call Reporter
- D. Wireshark
Correct Answer: B 🗳️






